top of page
FAQs
-
How do I book an appointment?It’s easy! Click ‘Book Now’ to request for an appointment. We will reach out to you within 1-3 business days with an email to request further details and finalize the appointment. IMPORTANT: The follow-up e-mail we send is essential for the appointment request as we require details to confirm the booking. Please be sure to read through carefully, and respond as requested. Failure to do so will result in no appointment being booked.
-
How can I book for multiple people?Via website: Look for a time online with availability for all members of your family. Please start with booking an appointment for yourself. Do not book any additional appointments using your own name. After booking your own appointment, click ‘My Account’. Scroll down and on the left and click ‘Family Members’. Click ‘Add Family Member’. Add all of your family members at this time. Then click ‘Book an Appointment’. Follow the same process to book a date and time. You will be asked after a few steps who the appointment is for. Please remember to book correctly according to the age. Via email: Fill in the contact form under our "contact us" page and we will reach out to you. Or you can book an appointment for yourself (following step 1 and 2 above), and when we reach out to you to confirm details, please tell us about any additional appointments you need and we will accommodate.
-
What languages are spoken at your clinic?Our lead physician speaks English, Urdu, Punjabi and Hindi. While our staff can assist with questions and some translation, we ask that you bring a friend to communicate with the doctor if needed. If this is not possible, please let us know.
-
What if I need to cancel my appointment?We kindly ask that you cancel your appointment by contacting us through e-mail, phone, or by using this website by logging into your account if you cannot make it. We have reserved the time with the doctor just for you and it is important that we know if you cannot make the time scheduled. NO SHOWS/CANCELLATION POLICY: After 2 no-shows or last minute cancellations (less than 24 hours notice), you will be BLACKLISTED from booking with us for ONE MONTH.
bottom of page