Question 1

How do I book an appointment?

Accepted Answer

Click ‘Book Now’ to request an appointment, and complete the form. We will reach out to you within 1-3 business days with an email to request further details and finalize the appointment.

IMPORTANT: The follow-up e-mail we send is essential for the appointment request as we require details to confirm the booking. Please be sure to read through carefully, and respond as requested. Failure to do so will result in no appointment being booked.

Question 2

How can I book for multiple people?

Accepted Answer

Fill in the contact form under our "contact us" page and we will reach out to you and make sure all members of the group are booked on the same day.

Optionally, you can book an appointment for yourself (following step 1 and 2 above), and when we reach out to you to confirm details, please tell us about any additional appointments you need and we will try to accommodate.

Question 3

What languages are spoken at your clinic?

Accepted Answer

Our lead physician speaks English, Urdu, Punjabi and Hindi.

While our staff can assist with questions and some translation, we ask that you bring a friend to communicate with the doctor if needed. If this is not possible, please let us know.

Question 4

What if I need to cancel my appointment?

Accepted Answer

We kindly ask that you cancel your appointment by contacting us through e-mail, phone, or by using this website by logging into your account if you cannot make it.  We have reserved the time with the doctor just for you and it is important that we know if you cannot make the time scheduled.

NO SHOWS/CANCELLATION POLICY: After 2 no-shows or last minute cancellations (less than 24 hours notice), you will be BLACKLISTED from booking with us for ONE MONTH.

Question 5

What is an Upfront Medical? Can I still book without an IME?

Accepted Answer

As a general overview of the process, when an applicant completes their immigration medical with us and has not yet been issued an IME, it is an upfront medical. This means that our clinic creates a profile with an IME/UMI on your behalf, and completes the immigration medical under the case that we created.

You are able to book your appointment without an IME as we will generate one for you, and provide you with an information sheet at the end of your appointment for your records.

What you can do to speed up the process of having your IME/UMI associated to your application is to provide your IME/UMI information directly to the IRCC once you have completed the medical. That information is found on the information sheet given to you at the end of your appointment. You can do this through web form or call center, or track it directly online to know if you need to follow up.

FAQs

How do I book an appointment?

How can I book for multiple people?

What languages are spoken at your clinic?

What if I need to cancel my appointment?

What is an Upfront Medical? Can I still book without an IME?